Frequently Asked Questions

We serve clients throughout the Bahamas, with our primary focus on New Providence. However, we also work with clients in the Family Islands through remote support and scheduled on-site visits.

Our standard response time is within 2-4 hours for regular support issues and within 1 hour for critical issues. For clients with managed IT support agreements, we offer priority response times as specified in their service level agreements.

Yes, we work with businesses of all sizes, from solo practitioners to medium-sized organizations with dozens of employees. Our solutions are scalable and can be tailored to meet the specific needs and budgets of any business.

We offer both standardized service packages and custom solutions. Our service packages provide predictable pricing for common needs, while custom quotes allow us to tailor our services to your specific requirements. During our initial consultation, we'll help determine which approach best fits your business.

We work with a wide range of healthcare providers, including private practices, medical clinics, dental offices, therapy centers, and small healthcare facilities. Our solutions are tailored to meet the specific needs of each healthcare specialty.

We implement multi-layered security protocols including encrypted data storage, secure backup solutions, role-based access controls, and regular security assessments. We stay current with healthcare data protection requirements and best practices to ensure our clients' systems remain secure and compliant.

We have experience with a wide range of Electronic Health Record systems, including but not limited to Epic, Cerner, Allscripts, eClinicalWorks, NextGen, and Practice Fusion. We can help you select the right system for your practice, implement it effectively, and provide ongoing support.

The timeline for EHR implementation varies depending on the size of your practice, the complexity of your workflows, and the specific system being implemented. Typically, a full implementation takes 3-6 months, including planning, setup, training, and go-live support. We'll provide a detailed timeline during our initial consultation.

Our managed IT support services typically include 24/7 system monitoring, regular maintenance and updates, helpdesk support, cybersecurity management, data backup and recovery, network administration, and strategic IT planning. We offer different tiers of service to match your business needs and budget.

Our IT consulting approach begins with understanding your business goals, current technology infrastructure, and pain points. We then develop a technology roadmap that aligns with your business objectives and budget. Our recommendations are practical, focusing on solutions that deliver the best value and ROI for your specific situation.

Our document digitization process includes document preparation, high-quality scanning, OCR (Optical Character Recognition) to make documents searchable, metadata tagging for easy retrieval, quality control checks, and secure storage implementation. We handle everything from single-page documents to large archives, ensuring your paper records are transformed into accessible digital assets.

Yes, we provide comprehensive cloud migration services. This includes assessing your current infrastructure, recommending the right cloud solutions (public, private, or hybrid), planning the migration strategy, executing the migration with minimal disruption, and providing post-migration support and optimization.

Our website development process includes discovery (understanding your business and goals), planning (sitemap and wireframes), design (creating the visual look and feel), development (building the functional website), content creation, testing across devices and browsers, launch, and post-launch support. We keep you involved throughout the process to ensure the final product meets your expectations.

The timeline for website development depends on the complexity of the site, ranging from 4-6 weeks for a standard business website to 8-12 weeks for more complex sites with custom functionality. We'll provide a specific timeline based on your project requirements during our initial consultation.

Our website management services include regular software updates, security monitoring, performance optimization, content updates, backup management, and technical support. We offer different service levels depending on how frequently your site needs updates and the level of technical support required.

Yes, we offer Search Engine Optimization services to help your website rank better in search results. This includes on-page optimization (meta tags, content optimization, site structure), technical SEO (site speed, mobile-friendliness, schema markup), and guidance on content strategy to improve your visibility to potential customers.